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Policies & Information

AG Thomson Hause

For your convenience, below are a few details and information to help you plan and enjoy your time while visiting us.

  • CHECK IN time for Sunday thru Friday is between 4:00 – 6:00 pm. Check in time for SATURDAY only arrival time is between 3:00 – 4:00 pm.  Due to staffing, please notify us well in advance, prior to your day of arrival, if you anticipate a later arrival.  Arrivals outside of the the check in window may require a self check-in. We offer a streamlined self check-in process with customized and detailed arrangements to make it convenient and easy for you.
  • As we prepare for our arrivals, the Inn is closed and unavailable for check ins or bag drops between the hours of 11:00 am and 4:00 pm (Saturday ONLY 11 am to 3 pm).
  • CHECK OUT is promptly by 11:00 am. Due to high turnover and incoming reservations we are unable to accommodate late departures past 11:00 AM. Thank you for your consideration of our check out time.
  • Deposits: a 50% deposit for a multiple night reservation (100% of your total stay will be billed for a one night booking) is required at the time of your reservation. We accept Discover, Visa, Mastercard, and U.S. Currency. Rates and policies are based on double occupancy only and are subject to change at any time.  Use of a gift certificate MUST be indicated at the time of booking to avoid an additional fee.
  • Group Reservations/Cancellation Policy: A group reservation is when two or more rooms are booked at the same time, for the same period of time, traveling together or for an event being held in the area or at the Inn.  Our Grandma’s Marathon Cancellation Policy will apply to all group reservations, without exception as follows: Our normal 30 day cancellation period does not apply for group reservations. Gift certificates, gift cards, or credits of any kind will not be accepted or offered for this type of reservation/event. Our regular cancellation policy does not apply to group reservations or events. Upon booking your stay, we will process 50% of your stay/reservation total. This amount will not be refunded under any circumstances and will be forfeited upon cancellation at any time and for any reason. Forty-five (45) days prior to your arrival, or at the discretion of the Innkeeper, we will bill the balance of your reservation/stay. At this time, cancellation of your stay for any reason will result in the forfeit of your entire payment regardless of the date and time of your cancellation, or whether we are able to rebook the room. A credit toward a future stay will not be provided. We regret that no exceptions will be made to this cancellation policy.  If a Use of Space Fee has been collected, the AG Thomson House has the right to withhold the amount paid and/or any portion thereof.
  • Cancellations: The A G Thomson House is a small Bed and Breakfast and, unlike most hotels, we do not over book our room inventory. When we guarantee an accommodation, it will not be booked to another party. We enter into a contract with the guest and thus lose the opportunity to sell it to others guaranteeing you the particular room of your choice; that is why it is important for the guarantee to be honored both ways. Because we will strictly adhere to our policy, we strongly recommend travel insurance for the unexpected life event.  A request to change the date/move a reservation is considered a cancellation request because we are potentially losing the ability to re-book that room  and all policies will apply.
  • Travel Insurance:  We are providing some travel insurance options.  We do not recommend, nor benefit from any of these companies:  **http://www.allianztravelinsurance.com/ **http://www.travelguard.com/ **http://www.travelexinsurance.com/
  • A refund of your deposit on a multiple-night stay or payment on a single-night stay (less a $75 cancellation fee for a reservation of up to 2 days; an additional $25 fee will be added for each additional day cancelled of the reservation over 2 days regardless of when the cancellation occurs) will be offered for cancellations 30 or more days in advance of your scheduled arrival. If you cancel your reservation of a one night stay less than 30 days prior to arrival; you will not be offered a refund or credit. If you cancel your reservation for a multiple night stay within 72 hours (3 days) of arrival, you will be billed for the entire stay and a refund or credit will not be offered under any circumstances. Any and all refunds will be processed via check, and mailed to the guest within 14 business days. If a gift certificate/gift card is used for your stay, the value of the certificate may be retained to cover the cancellation fee and/or entire cost of the reservation.
  • Grandma’s Marathon: A three-night stay at the weekend rate is required for the weekend of Grandma’s Marathon (June 21, 2014).  Days can include either a Thursday, Friday, and Saturday OR Friday, Saturday, and Sunday only – Saturday arrivals will not be accepted, nor adjustments to a reservation leaving a Saturday open will be allowed. Our normal 30 day cancellation period does not apply for the weekend of Grandma’s Marathon. Gift certificates, gift cards, or credits of any kind will not be accepted for this event weekend. Our regular cancellation policy does not apply to this special event. Upon booking your three-night stay, we will process 50% of your stay/reservation total. This amount will not be refunded under any circumstances and will be forfeited upon cancellation at any time and for any reason. Forty-five (45) days prior to your arrival, we will bill the balance of your reservation/stay. At this time, cancellation of your three-night stay for any reason will result in the forfeit of your entire payment regardless of the date and time of your cancellation, or whether we are able to re-book the room. A credit toward a future stay will not be provided. We regret that no exceptions will be made to this cancellation policy.
  • We highly recommend purchasing Travel Insurance; our cancellation policy will be strictly enforced.  We are not affiliated with, nor recommend, any particular company.   Our regular cancellation policy does not apply to Grandma’s Marathon, Special Events such as Tall Ships, Group Events or Group Bookings.  We recommend looking into and/or purchasing a travel insurance policy in the case of cancellation; we do not recommend any particular company and are not affiliated with any.
  • Re-booking fee:  A minimum of charge of $75 will be applied to any reservation that is changed and/or re-booked to another date regardless of when the change is made.  This policy does not replace our standard cancellation policy.
  • Occupancy:  All of our rooms (and rates) are based on Double Occupancy only.  We do not accommodate more than two persons to a room.
  • Third Party Gift Certificates: We accept only MBBA gift cards/certificates with stated exceptions of special event days/holidays, etc. as noted in our policies or at the discretion of the Innkeeper. Gift certificates or gift card are only valid on a Room Stay only and cannot be applied toward the purchase of merchandise or package items. Rate and/or room discounts or special packages or specials will not be applied or available when a gift certificate/card is used under any circumstances.  This includes any mid-week specials or other advertised specials.  We no longer accept BedandBreakfast.com gift certificates/cards.  All Inn policies and stated policies apply to AG Thomson House gift certificates.  Restrictions are noted on the certificate. Use of a gift certificate must be advised at the time of booking, and a two night minimum may be required based upon occupancy and date of reservation.
  • House Gift Certificates: We offer and sell AG Thomson House gift certificates.  Gift certificates are valid for use on a Room Stay only and cannot be used toward the purchase of merchandise or package items. Rate and/or room discounts, special packages or specials will not be applied or available when a gift certificate of any type is used under any circumstances.  This includes any mid-week specials or other advertised specials/packages. Restrictions are noted on the certificate. Use of a gift certificate must be advised at the time of booking, and a two night minimum may be required based upon occupancy and date of reservation.  Minnesota gift certificates do not expire, therefore we have placed certain date use restrictions to any and all gift certificates/cards sold or accepted.
  • Reservations: We require a two night minimum stay on the weekends (or holiday/special events) which typically includes a Friday and Saturday. A two night weekend stay that includes a Thursday & Friday, OR a Saturday & Sunday is welcome; however the regular weekend rate will be charged for each night. Holidays and special event days will be charged at the weekend rate, and may require a minimum two night stay.  Holiday weekends may include but are not limited to New Year’s Eve/Day, Valentine’s Day, President’s Day, Memorial Day, Tall Ships Event, Fourth Fest/Fourth of July, Blues Fest, Labor Day, etc.
  • Events/Group/Wedding Bookings:  The AG Thomson House Bed and Breakfast is able to hold small events, or reserve the Inn for a group or group event.  Please contact the Innkeeper for details, fees, and booking requirements.  Group events may require the entire Inn and/or part of the Inn to be booked, as well as a Use of Space Fee will be applied.  A minimum fee for Use of Space for small events begins at $750 and may increase based upon needs and time requirement. Small Wedding Use of Space fee begins at $1200 and may increase based upon needs, and time requirement.  Maximum occupancy for any event held at the Inn, whether outside or inside, is 25.  All weddings (that are not a quick elopement type of event) will require the entire Inn to be booked.  Wedding deposits are non-refundable. Please refer to our Group Reservation/Cancellation Policy for details regarding cancellation.
  • Quiet Season and High Season:  We are somewhat flexible on our two night weekend stay policy during our Quiet Season; please inquire – some restrictions or fees may apply.  Holidays and special events, as well as gift certificate usage, are exceptions and require a two-night weekend stay. Holidays and special event days will be charged at the weekend rate, and may require a minimum two night stay.  Holiday weekends may include but are not limited to New Year’s Eve/Day, Valentine’s Day, President’s Day, Memorial Day, Tall Ships Event, Fourth Fest/Fourth of July, Labor Day, etc.
  • Tall Ships Events:  A three-night stay at the weekend rate is required for this event.  Our regular cancellation policy does not apply to this special event. Upon booking your three-night stay, we will process 50% of your stay/reservation total. This amount will not be refunded under any circumstances and will be forfeited upon cancellation at any time and for any reason.  Grandma’s Marathon cancellation policy will apply to all Tall Ships Events: Our normal 30 day cancellation period does not apply for the Tall Ships Event. Gift certificates, gift cards, or credits of any kind will not be accepted for this event. Our regular cancellation policy does not apply to this special event. Upon booking your three-night stay, we will process 50% of your stay/reservation total. This amount will not be refunded under any circumstances and will be forfeited upon cancellation at any time and for any reason. Forty-five (45) days prior to your arrival, we will bill the balance of your reservation/stay. At this time, cancellation of your three-night stay for any reason will result in the forfeit of your entire payment regardless of the date and time of your cancellation, or whether we are able to rebook the room. A credit toward a future stay will not be provided. We regret that no exceptions will be made to this cancellation policy.
  • We are a Smoke-Free Facility: The A.G. Thomson House is proud to offer a smoke-free environment. Smoking is not permitted in guest rooms, on guest room balconies, indoor or outdoor public areas, nor anywhere on our grounds where it may impact other guests or pose a fire hazard. We will assess a $550 fee to your credit card for any violations of our no smoking policy and we reserve the right to ask you to leave the premises immediately. If the room is damaged or requires an excessive amount of cleaning; an additional cleaning fee will be assessed to your credit card at a minimum hourly rate of $95/hour and any damages will be assessed the value of repair or replacement. Violation of this policy also violates Minnesota State Law and you may subject to the cost of the fine.       Our non-smoking policy includes all types of tobacco, as well as e-cigarettes, etc. 
  • Candles: No open flames in the rooms as required by law, and for the safety and security of all of our guests.
  • Whirlpools:  We offer our wonderful scents for use in our whirlpools.  Please do not use ANY other products such as bubble bath, oatmeal blends, etc. because they will cause damage to the jets and lines of the whirlpool.
  • Use of any oils that contain Grapeseed oil are not allowed.  This type of oil causes PERMANENT damage to linens.
  • We offer convenient and secure off street parking on our grounds located behind the Inn. Upon arrival, pull in our driveway to the right of the house and this will take you to our secure parking lot. To ensure a space for all of our guests, please park between the lights, or reflective poles (during winter months).
  • We are cleaning green! In our efforts toward environmental responsibility, we use only green cleaners.
  • We welcome young adults 14 and older only.  Sorry, we are not able to accommodate small children.
  • We are the ultimate animal lovers; however for the safety, comfort, and convenience of all of our guests, we regret that we do not allow pets.
  • Exclusivity: Rooms and house use are for REGISTERED GUESTS of the AG Thomson House only. If you are visiting friends and/or family in the area and would like to show them our lovely Inn, your Innkeepers are always happy to give tours. For the comfort, convenience, and respect of privacy of all of our guests, we ask that you do not bring in guests, friends, or family without pre-arranging with your Innkeepers. It would be our pleasure to provide a brief tour of our Inn.
  • We invite our guests to relax and unwind in the casual atmosphere our common areas have to offer; while enjoying the inspired and timeless details of our century old home. We offer complimentary soda, water, and juices in our guest refrigerator. Also available throughout the day is hot water for beverages such as hot chocolate, tea, or apple cider; a fine selection found in our dining room. If you desire, we are also more than happy to prepare fresh coffee for you as well. Don’t be surprised to find some homemade cookies, decadent truffles, or other snacks tempting you each and every day!
  • Our DVD library offers a selection of over 700 movies. Newer releases and classics from your favorite comedy, action, or romance. On our bookshelves, you will find an eclectic selection of novels and books.

SPECIALS & PACKAGES

relax

Pamper yourself and your companion with any one of our unique and special packages that are sure to enhance your stay at our Duluth Bed and Breakfast!

Travelers Choice 2013

AWARDS & ACCOLADES

#1 BED & BREAKFAST IN THE US 2012 AND 2013 TRAVELERS CHOICE AWARDS TRIPADVISOR.COM

BEST BED & BREAKFAST IN THE MIDWEST MIDWEST LIVING MAGAZINE

TOP 10 COZIEST PLACES TO STAY IN THE US
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